Toronto/Halton/Peel: 647-544-7667

Privacy Policy

HouseLife Services is committed to protecting your privacy and utilizing all and any private information provided for the sole purpose of building your relationship with HouseLife Services.

The terms “we”, “our”, and “us” in this Privacy statement refer to HouseLife Services and our approved HouseLife Referral Partners.

HouseLife Services wants to assure you that when we ask for customer information, our goal is to improve our customer relationships.


By entering into any contract or agreement with HouseLife for services to be provided by HouseLife, including, without limitation, booking any services with HouseLife you hereby agree to abide by, comply with, and be legally bound by the policies, terms, and conditions hereinafter set forth (these “Terms and Conditions”).

For the purpose of these Terms and Conditions, references to the services provided by HouseLife shall include, without limitation all services as outlined in the Needs Assessment authorized by you, the client.

HouseLife uses Visa and MasterCard for all payments. Client bookings are made through a personal phone call and/or the initial in-home Needs Assessment.  Any Houselife Approved Referral Partners are chosen for their quality, security, and streamlined service offerings. Your interactions with and use of these services and features are governed by the individual Privacy Policies and Terms of Service of each provider.

If you do not agree with any provision of these Terms and Conditions, you should not order any services from HouseLife Services or enter into your agreement with HouseLife Services. These Terms and Conditions are hereby incorporated by reference into your Agreement. To the extent that any provision of these Terms and Conditions conflicts with any provision of your Agreement, the provision set forth herein shall be deemed amended so as to be consistent with the provisions of your Agreement.

HouseLife Services reserves the right to modify, amend, update, and change these Terms and Conditions from time to time without notice. You are responsible for regularly viewing these Terms and Conditions. You acknowledge and agree that HouseLife Services shall not be liable to you or to any third party for any modification, amendment, suspension, discontinuance, or other change to these Terms and Conditions.

If any provision of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part for any reason, the remainder of the Terms and Conditions shall remain valid and enforceable.

All headings in this agreement are for convenience only and shall not affect the meaning of any provision hereof.


Information Collection & Use

HouseLife Services uses the information collected about you to process your order and to provide a better purchasing experience. We may request that you voluntarily supply personal information for purposes such as receiving correspondence, registering on a website, making purchases, participating in online surveys or market research. If you elect to participate, HouseLife Services may require personally identifiable information, including your name, mailing address, phone number, bank information, credit card information, or e-mail address. When you submit personal information to HouseLife Services, you understand and agree that we may access, store, and use your information.

We may use your information to communicate with you about products, services, and future promotions. Out of respect for your privacy, we offer you the option not to receive these types of communications. If you no longer wish to receive special offers or promotional notifications, please follow the unsubscribe instructions included in each communication. We may also send you order confirmation emails. Generally, you may not opt-out of these communications, which are not promotional in nature.

We will retain your information for as long as needed to provide you products and/or services. If you wish to request that we no longer use your information to provide you products and/or services, please contact us immediately. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you choose to be notified of upcoming events, you will be asked for your name, e-mail address, in order for HouseLife Services to accurately keep you informed of services.


Information Sharing and Your Choices

HouseLife Services does not share, rent or sell your personal information with third parties for them to market their products and services directly to you. We only share your personal information with companies that provide services to help us with our business activities such as billing processing or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We reserve the right to disclose information about you

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if HouseLife Services is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.



HouseLife Services is committed to protecting your personal information. Security measures are in place to protect against the loss, misuse, and alteration of the information under our control. Additionally, we utilize the appropriate physical, technical, and administrative procedures to safeguard the information we collect. We offer industry-standard security measures available through your Web browser. When you are on this Website, the sensitive information you provide such as credit card information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Credit card numbers are used only for processing payments and are not used for other purposes. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.

Information you provide will be safeguarded according to strict standards of security and confidentiality. HouseLife Services recognizes and appreciates the importance of responsible use of the information you choose to provide. We take steps to require that our vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers’ information. They are expected to abide by the Privacy Policy when conducting work for us and are prohibited from using your personally identifiable information for any other purpose.


Tracking Activity on our Website

In order to make your visit to our Website as productive as possible, we track activity on our website. However, we want you to know that the tracking technology we use does not identify any personal information about you. It cannot retrieve data from your hard drive, pass on computer viruses, or capture any personal information about you, such as your name, address, phone number, or email address. We only know who you are if you make that known to us.

As is true with most Websites, we gather certain information automatically when individuals browse our site and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this non-personal information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole, in order to improve the functionality of the Website.

We use cookies to improve your shopping experience. Cookies are small pieces of information that are stored by your Web browser on your computer’s hard drive. A cookie may contain information (such as a unique user session ID) that is used to track the pages of the Websites you’ve visited. The information in cookies helps to serve you better by keeping track of your order when shopping on this site; it also helps us improve site design. We do not store sensitive information, other than your name, in your cookies. Most Web browsers automatically accept cookies, but you can set your browser to decline cookies. Even if your Web browser is set to decline cookies, you can use many of the features within this site.


Social Media

The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Flickr, YouTube, and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies, which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.


Children Visiting our Websites

This Website is directed at adults. We do not knowingly collect or use information from children under the age of 13. Should children access this Website, we are confident that parents will not judge any of the information provided as objectionable for viewing. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files. We encourage parents and guardians to take an active role in their children’s online activities and interests.


Other Websites Linked to HouseLife Services’ Websites

HouseLife Services is not responsible for the content or information practices employed by other Websites that are linked to or from this Website. In most cases, links to non-HouseLife Services Websites are provided solely as pointers to information on topics that may be useful to the users of this Website.


Consent to Privacy Policy/Changes to Privacy Policy

By using this Website, you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Website following the posting of changes to these terms means that you accept these changes.

We may change our privacy policy at any time. Any changes to the privacy and security policy will be posted on this Website so that you are aware of the information we collect, how we use it, as well as the latest updates on how we maintain the secure portions of our Website. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the changes becoming effective.


To Correct/Update/Access/Opt Out/Deactivate:

HouseLife Services is committed to ensuring that the information we obtain and use is accurate. Please use the contact information below to ask questions or review, update, or correct the personally identifiable information that was collected online from you. If you no longer wish to receive special offers or promotional communications, please follow the unsubscribe instructions included in each communication. Our Customer Service Representatives are trained to answer questions about and give you reasonable access to your personal information in our database.

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